Protecting Your Personal Data
is Our Priority
a6star takes every piece of information you share with us seriously. This Privacy Policy explains in detail how we collect, use, store, and protect the personal data of every player who registers and uses our platform.
Our Six Privacy Commitments
Each of these commitments is built on the trust you place in a6star as the online entertainment platform of choice for Malaysian players.
Industry-Standard Encryption
All data transmitted between your browser and a6star's servers is protected using SSL/TLS encryption technology. This ensures that your personal information and financial transactions cannot be accessed by unauthorised parties while in transit.
Full Account Control
You have the right to access, update, and delete your personal data at any time. Through the account settings section, you can manage your profile information easily without needing to contact customer support for basic matters.
Secure Data Storage
Player data is stored on servers protected by multi-layer access controls. Only authorised staff may access players' personal information, and every instance of access is recorded for internal security audit purposes.
No Data Sales
a6star does not sell, rent, or trade your personal data to any third party for marketing purposes. Data is only shared in limited circumstances as described in this policy, and always with appropriate contractual protections in place.
Marketing Communication Preferences
You are free to choose whether to receive or opt out of any promotional communications from a6star. An unsubscribe option is available in every email we send, and changes to your preferences will take effect within a reasonable timeframe.
Dedicated Privacy Support
a6star's customer service team, operating 24/7 in Malay and English, is ready to assist with any questions relating to your data privacy. Contact us via live chat or email for a prompt response.
1. Introduction
This Privacy Policy ("Policy") describes the practices of a6star ("we", "platform", or "a6star") regarding the collection, use, storage, disclosure, and protection of personal information of users and players ("you") who access and use the services provided on this website.
By registering an account, making a deposit, using gaming services, or engaging in any other interaction with the a6star platform, you agree to be bound by the terms set out in this Privacy Policy. If you do not agree with any part of this policy, please stop using our services.
a6star operates under international licensing and complies with data protection standards set by the relevant regulatory bodies. We respect the privacy of every player and are committed to ensuring that your information is handled with care and responsibility.
2. Personal Information We Collect
In operating the platform and fulfilling legal obligations related to licensing, a6star collects several categories of personal information. This collection occurs directly through registration forms, or automatically through use of the platform.
Information you provide directly:
- Full name as shown on your identity card (MyKad) or passport
- Date of birth for age verification confirming you are 21 years of age or older
- A valid email address and mobile phone number
- E-wallet account information or banking details for deposits and withdrawals via Touch 'n Go eWallet, DuitNow, or FPX
- Account password in encrypted form
- Any identity verification documents requested during the KYC (Know Your Customer) process
Information collected automatically:
- IP address and geographic location data at the country level
- Device type, operating system, and browser version used
- Game history, total wagers, and transaction activity within the account
- Session data including login time, session duration, and pages visited
- Cookie data and similar tracking technologies
3. Purpose of Using Your Information
a6star uses the personal information collected for legitimate and necessary purposes in operating the platform properly. We do not use your data for any purpose other than those stated here:
- Account management and verification: Ensuring every player meets the minimum age requirement of 21 years and verifying identity to comply with anti-money laundering legal requirements
- Financial transaction processing: Facilitating deposit and withdrawal processes through available payment methods including DuitNow, Touch 'n Go eWallet, FPX, and cryptocurrencies such as USDT, BTC, and ETH
- Gaming service delivery: Managing accounts, balances, bonuses, and all gaming activity on the platform
- Customer service: Handling enquiries, complaints, and requests for assistance via 24/7 live chat and email
- Fraud prevention and security: Detecting and investigating any suspicious activity to protect other players and the integrity of the platform
- Legal compliance: Meeting legal obligations related to licensing, reporting, and monitoring of financial transactions
- Responsible gambling: Monitoring usage patterns for risk management purposes and implementing player protection measures
- Marketing communications (with consent): Sending information about promotions, bonuses, and platform updates if you have given explicit consent
4. Information Sharing and Disclosure
a6star does not sell your personal data. However, in the legitimate operation of the platform, there are certain situations where your information may be shared with selected third parties:
- Payment service providers: Licensed payment processors that help us complete your deposit and withdrawal transactions
- Gaming software providers: Gaming technology companies that supply the gaming platform enabling us to deliver slots, live casino, and sports betting services
- Identity verification services: Third-party KYC providers that assist with verifying player identities to meet licensing requirements
- Legal authorities: In circumstances where we are required by law, court order, or instruction from a regulatory body to disclose certain information
- Business partners: Parties that assist with technical operations, analytics, or platform security, subject to strict data protection agreements
All third parties with whom we share data are bound by confidentiality agreements and data protection obligations that are equivalent to or stricter than the standards we apply.
5. Data Security and Protection
We implement comprehensive technical and organisational security measures to protect your personal data from unauthorised access, alteration, disclosure, or accidental destruction:
- Data encryption in transit using SSL/TLS protocols to current standards
- Password storage using secure one-way hashing algorithms
- Role-based access controls where staff can only access data required for their specific tasks
- Continuous security monitoring and audit logs to detect any intrusions
- Vulnerability testing and security assessments conducted regularly by independent experts
- Established data incident response procedures, including notification to affected users within a defined timeframe
While we take all reasonable steps to protect your data, no online security system can be guaranteed to be completely free from risk. We encourage you to also play your part in keeping your account secure by using a strong password and not sharing your login credentials.
6. Cookies and Tracking Technologies
a6star uses cookies and similar tracking technologies to improve the user experience, analyse website traffic, and maintain the security of your login session. The following are the types of cookies we use:
- Essential cookies: Required for basic platform functions such as login session management, security, and language preferences. These cookies cannot be disabled
- Analytics cookies: Help us understand how players use the platform so we can improve our services. This data is collected anonymously
- Preference cookies: Store your personal settings such as preferred language and display theme
- Security cookies: Detect unauthorised access attempts and protect your account against cyberattacks
You can manage cookie settings through your web browser. Please note that disabling certain cookies may affect platform functionality. For more information on how to manage cookies, refer to the help documentation of your browser.
7. Data Retention Period
a6star retains your personal data for as long as necessary to fulfil the purpose of collection, or as required by law and licensing requirements. Specifically:
- Active account data: Retained for as long as your account remains active and for a reasonable period after account closure
- Financial transaction records: Retained for the minimum period required by financial laws and relevant licensing requirements
- Customer support communication logs: Retained for the period required for complaint resolution and operational records
- Identity verification data (KYC): Retained in accordance with applicable anti-money laundering legal requirements
After the applicable retention period ends, your personal data will be securely deleted or anonymised so that it is no longer personally linked to you.
8. International Data Transfers
As a6star operates under an international licence, your personal data may be transferred to, and processed in, countries other than Malaysia. These countries may have data protection laws that differ from Malaysia.
In all cases of international data transfers, we ensure that appropriate safeguards are in place through:
- Binding data processing agreements with data recipients outside Malaysia
- Selection of partners and service providers that comply with internationally recognised data protection standards
- Implementation of appropriate standard contractual protection clauses
9. Your Data Protection Rights
As a user of the a6star platform, you have the following rights regarding your personal data. We are committed to facilitating the exercise of these rights within a reasonable time:
10. How to Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact our team through the following channels:
- Live Chat: Available 24 hours a day, 7 days a week through the a6star platform in Malay and English
- Email: [email protected] — for specific privacy queries that require a written response
We will endeavour to respond to all privacy-related queries within a reasonable time. For formal data protection rights requests, please clearly state the type of request so we can process it more quickly and accurately.
Your Rights as a Player
a6star recognises and respects these rights as part of our responsibility to every registered player.
Right of Access
You have the right to request a copy of the personal data we hold about you at any time.
Right to Rectification
You may request the correction of any personal data that is inaccurate or incomplete in our records.
Right to Erasure
In certain circumstances, you may request that your personal data be deleted from our systems.
Right to Restrict Processing
You have the right to request that we limit how we use your data in certain permitted situations.
Right to Data Portability
You may request that your data be delivered in a machine-readable format to you or another party.
Right to Object
You may object to the processing of your data for direct marketing purposes or certain other purposes.
Contact Our Team
The a6star support team is ready to assist with any enquiries relating to your data privacy.
Live Chat
Support Email
[email protected]Your Data is Safe with a6star
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